Frequently Asked Questions
Everything you need to know about your next pair of shoes.
How do I determine the right shoe size?
We provide a comprehensive size guide on each product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between different brands and styles.
What is your return policy for footwear?
We offer a 30-day return window for all unworn shoes in their original packaging. Please ensure the soles are clean and the box is undamaged to receive a full refund.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited shipping options at checkout if you need your new kicks sooner.
Are your leather products sustainably sourced?
Yes, Shoe Market is committed to ethical fashion. We partner with suppliers who follow Gold-standard environmental protocols for leather tanning and material sourcing.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International delivery times vary by location, usually ranging from 7 to 14 business days depending on customs processing.
Can I track my shipment in real-time?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey directly to your doorstep.